Refund policy
Last updated: 6 August 2026. This policy applies to paid Neurocodelab Digital programmes invoiced offline. This website does not process payments.
Eligibility
Refund requests may be made by the person or organisation named on the invoice. Seats transferred to another colleague before the programme start are not treated as cancellations.
Timeframe
- Full refund: written request received at least 14 days before the cohort start date, provided materials portals have not been accessed.
- Partial refund (50%): written request between 13 and 7 days before start, if fewer than two live sessions have occurred for live formats.
- No refund: requests inside 7 days of start, or after self-paced portals have been substantially accessed (more than 30% of modules opened).
Conditions for full or partial refund
We may offer a full goodwill refund if we cancel a cohort, move dates by more than 14 days without a suitable alternative, or materially fail to deliver the advertised live hours. Schedule changes under 14 days with a makeup session do not automatically trigger refunds.
Non-refundable items
- Third-party software licences purchased separately.
- Custom on-site facilitation travel already incurred with your written approval.
- Completed private consult hours.
Refund process
Email contact@neurocodelab.digital with the invoice number, programme name, and reason. We confirm receipt within two business days and state the eligible amount.
Processing time and method
Approved refunds are returned via the original payment method within 15 business days after approval. Bank transfer fees charged by intermediary banks are outside our control.
Cancellation by Neurocodelab Digital
If we cancel, you may choose a full refund or transfer to a later cohort at no extra fee.
Exceptions
Documented medical emergencies or government-mandated closures affecting the learner’s ability to attend may qualify for credit toward a later cohort even inside the standard windows. Credits expire after 12 months.
Contact for refund requests
contact@neurocodelab.digital · 2726 2681 · Street: Ping Shek Est Mkt; City: Wong Tai Sin; State/province/area: Hong Kong; Country: Hong Kong.